Support FAQs

I love books in all forms. There’s nothing better than curling up in a comfy chair with a mug of cocoa and a good book. That's why I offer books in audio, ebook, and paperback on my site.

Whatever format you prefer, I’ve got you covered. We package and ship paperbacks in-house and have a special service to provide the digital formats to you. By partnering with BookFunnel, I’m able to provide you direct access to listen to my books without going through a third party like Audible or other retailers. Plus, you get a really great price buying exclusively from me.

Some frequently asked questions have been answered below. If you have any additional questions, click here to contact us. My team and I will get you an answer.

Q: Is this the official store for Kelsie Stelting's books?
A: Kelsie Stelting owns and operates this store! When you support her by purchasing here, more money from your purchase stays with her as opposed to companies like Amazon.

Q: How will I get my audiobooks or ebooks?
A: Audiobooks and ebooks are delivered to the email address provided during checkout. It is sent from our digital distributor BookFunnel.com. The audiobooks can be listened to on the BookFunnel App (available for Android, Apple, and Amazon Kindle devices). You can also listen in your web browser.

Ebooks can be read on the BookFunnel App. They can also be loaded into your favorite e-reader app.

Watch this video from Kelsie that walks you through the process.

Q: What is BookFunnel?
A: Many authors use BookFunnel to deliver content to readers in various digital ways. It was created in 2015 by an author, Damon J. Courtney, to solve a need of a digital delivery system for books to his readers.

I have been using BookFunnel since 2016 to deliver review copies and all my bonus content.

Q: How do I listen to my audiobooks?
A: The audiobooks purchased directly from KelsieStelting.com will only work in the BookFunnel App or through the BookFunnel Cloud player. The Cloud player is an option where storage space is not required. Click here to download the BookFunnel App and learn more.

Q: How do I get the BookFunnel App?
A: This link is the best place to get download instructions. It’s easy!
https://getbookfunnel.com/

Q: Can I use my Audible, iTunes, or other audiobook app to listen? Can I use my Kindle or iBooks app to read?
A: To use Audible or iTunes for audiobooks, you would have to buy direct from that retailer in order to listen to books in their app. However, you can read the ebook version in your preferred app.

Q: How much does the BookFunnel app cost?
A: It is absolutely free for readers and audiobook listeners to use!

Q: How does BookFunnel compare to Audible, Apple Books, or other audiobook apps?
A: The quality of the audio and what you get from me is exactly the same as if you were getting it through Audible or a similar vendor. However, you get a better price when you buy directly from me.

In addition to the discount, you’re also supporting me in a major way. Authors make a WAY BIGGER PORTION of the sale when you skip the regular vendors. For instance, Audible pays authors 25% royalties for non-exclusive audiobooks. This way, I make 97%, only paying credit card processing fees!

Q: What is your shipping policy? 
A: To find out all the details about when books are shipped and how long it takes to get them click here.

Q: What is your return policy? 
A: Click here for all the facts about our return policy.

If you have any further questions, please click here to contact us.